FAQ's

1. How can I contact you?

You can reach us via email at e.blissful.beauty@gmail.com. We strive to respond to all questions within 24 hours. 

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations to ensure timely delivery. The specific shipping origin may vary depending on the product you order.

3. Can I get a refund on my products?

Yes, we offer a 30-day return policy. You can request a refund within 30 days of receiving your item, provided it is in the same condition as received, unworn or unused, with tags, and in its original packaging.

4. What items are non-returnable?

Certain items cannot be returned, including perishable goods, custom products, and personal care items such as beauty products. Additionally, we do not accept returns on sale items or gift cards.

5. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

6. What should I do if my refund has not been received?

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at e.blissful.beauty@gmail.com for assistance.

7. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the products ordered. Please refer to our shipping policy for more details.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.

9. Are your beauty tools suitable for all skin types?

Our beauty tools are designed to be versatile and suitable for a wide range of skin types. However, we recommend checking the product descriptions for specific details and usage instructions to ensure compatibility with your needs.

10. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately at e.blissful.beauty@gmail.com. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.